Good To Go! Administrative Hearing Process

We changed our customer service policy in July 2015 to make it easier to dispute a toll bill. Now, administrative court hearings are almost never required and most disputes can be resolved over the phone by the first customer service representative you speak with.

Learn more about the easiest ways to dispute a toll bill or request first-time penalty forgiveness.

Why would an administrative court hearing be necessary?
Administrative hearings are very uncommon. In some rare cases, it may be necessary to request a written or in-person review by an administrative court judge:

  • If you disagree with a previous administrative court judgment, you may request that a judge reconsider your case.
  • Customers who repeatedly pay their toll bills late and have requested civil penalty forgiveness multiple times will be required to submit a formal dispute and may need to attend an administrative hearing.
  • Anyone has the right to request an administrative hearing, but this is not necessary in most cases.

What will the judge’s decision be based on?
State law lists specific reasons why an administrative law judge can dismiss a toll bill or civil penalty. You must provide evidence proving that one of these circumstances applies to you. Learn more about the acceptable reasons to dispute a toll bill or penalty.

How to submit a written dispute
Deliver the completed form included with your civil penalty to a customer service center or mail it to:

Good To Go!
P.O. Box 300326
Seattle, WA 98103

You should include any evidence to support your case in your dispute request. You may also include your written testimony and photos. For example, if your vehicle was sold or stolen, include a DOL Seller’s report of sale  or police report.

The Toll Enforcement Office must receive your documents by the due date listed on your civil penalty. Sign the bottom of your written testimony and keep a copy of all documents.

The administrative judge will review the evidence presented by the Toll Enforcement Office and by you. The judge will issue a Final Order of Liability and a copy will be mailed to you.

How to request an in-person hearing
Call Good To Go! or visit a customer service center prior to the due date on the civil penalty. Hearings take place at:

Toll Enforcement Office
4554 9th Avenue NE
Seattle, WA 98105

When you call to request an in-person hearing, a customer service representative will provide a date and time for the hearing. You should also expect to receive hearing information in the mail.

Evidence packages
The Toll Enforcement Office prepares an evidence package prior to your case that includes copies of account notes, toll bills, and civil penalties. You can pick up your evidence package at a customer service center three (3) business days before your scheduled hearing.

Items to bring to a hearing

  • Valid photo identification
  • Evidence or witnesses you believe are relevant for consideration

Before arriving
Allow plenty of time to find parking, which may require a fee. A docket of cases will be posted. All persons entering a hearing facility must go through security. Weapons (including pocket or utility knives and pepper or chemical sprays) are prohibited and will be confiscated. Cameras and other recording devices are also prohibited.

Hearing length 
The length of a hearing depends on the amount of information being presented by you and by others who appear for their hearing session. In-person hearings are scheduled in 90-minute sessions. You must arrive prior to the start of the hearing session.

Hearing room etiquette
Dress appropriately and obey the posted rules. All proceedings are recorded and all persons are asked to sit quietly until their case is called. Children may be present in the courtroom; however, if they disturb the proceedings, you may be asked to remove them. The court does not provide child care services.

In-person review and decision
Administrative hearings are less formal than a state court trial, but follow a basic structure to ensure fairness and due process of law. The judge will present evidence provided by the Toll Enforcement Office, which may include the civil penalty, toll bills and account notes.

You will then have the opportunity to present your evidence. You may:

  • introduce written testimony
  • testify yourself
  • call witnesses
  • offer photos or other evidence
  • choose to bring your attorney

The judge will then determine whether you are liable or not liable.

If you don’t appear for your hearing
You will be held liable by default and be required to pay the civil penalty, toll and fees.

If you are found liable, payment is due within 10 days. If you do not pay, a hold will be placed on your vehicle registration until all amounts held liable are paid.