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Development of Incident Management Systems: The Seattle Case History

Description: With an increased awareness of the congestion-related impacts resulting from the occurrence of incidents, urban areas across the nation are looking to improve the management of these incidents. Seattle officials were quick to recognize the importance of efficient incident management programs and sought to improve their existing system. This document examines the incident management techniques initially considered for implementation in the Seattle area, the incident management techniques that were actually implemented, the thought processes behind the development of these programs and the overall success of the systems approach as it was applied to the development of the incident management system in the Seattle metropolitan area.

  • Date Published: July, 1991
  • Publication Number: WA-RD 221.2
  • Last Modified: June 11, 2007
  • Authors: Jodi Koehne, Fred L. Mannering.
  • Originator: Washington State Transportation Center (TRAC)
  • # of Pages: 83 p., 6,925 KB (PDF)
  • Subject: Accident analysis, Case studies, Development, Driver information systems, Emergency response time, Highway traffic control, Incident detection, Incident management, Impacts, Plan implementation, Management, Route choice, Routes and routing, Systems analysis, Traffic congestion, Traffic incidents.
  • Keywords: Incident management, Seattle, systems approach, alternate route planning, media ties, HAR, VMS, accident investigation sites, equipment storage sites, interagency communication, incident management teams, personnel training programs, total station surveying, equipment, traffic management teams.
  • Related Publications: Incident Management Systems Framework: Impacts of Service Patrols, (WA-RD 221.1).
    Framework for Developing Incident Management Systems, (WA-RD 224.1).
    A Framework for Developing Management Systems: A Summary, (WA-RD 224.2).


This abstract was last modified April 29, 2008