How to avoid civil penalties
Don't wait to receive a late fee, pay your bill at MyGoodToGo.com, by mail, or over the phone.
Save money and avoid future bills in the mail with a Good To Go! account.
You must pay your toll bill within 80 days or else you receive a $40 notice of civil penalty (NOCP) for each unpaid toll transaction, plus all accumulated tolls and fees.
Get first-time forgiveness of penalties
Customers can now call Good To Go! to request a one-time waiver of all unpaid late fees and penalties if you pay the original tolls.
We will work with you to resolve any billing issues so you can avoid penalties in the future.
Call 1-866-936-8246 or visit one of the customer centers in Bellevue, the University District or Gig Harbor to request that your civil penalty be waived.
Can I dispute the penalty instead if it wasn't my fault?
Yes, you can dispute a penalty over the phone or in person as well. View our disputes page for a list of reasons to dispute your bill.
Who is eligible for forgiveness?
First time toll violators with unpaid civil penalties and fees not associated with a prior administrative court judgment.
If you have paid civil penalties in the past but have not requested forgiveness, you may still ask for a one-time fee waiver in the future.
Who is not eligible?
- Customers who have received penalty forgiveness multiple times in the past.
- Customers who have already paid a civil penalty and did not request an administrative court dispute hearing.
- Customers whose debt is in collections.
- Customers who have declared bankruptcy.
Find out what else you can do if you are not eligible to have your fees and penalties forgiven.
Can I request forgiveness multiple times?
The first time you ask for forgiveness, we waive all of your unpaid penalties and fees as long as you pay the original tolls.
If you request forgiveness a second time, you will be required to create a Good To Go! account and also to pay all original tolls and any reprocessing fees.
To be fair to people who pay their tolls on time, customers who miss payments after that must submit a formal dispute.
What happens if you ignore a civil penalty?
If you have a civil penalty that has not been paid or disputed after 20 days, the Department of Licensing may place a hold on their vehicle registration and the unpaid tolls, fees and penalties may be sent to collections.
Learn more about vehicle registration holds.
If you had an administrative court judgment:
- Customers who had a hearing with an administrative law judge between Feb. 19 and July 20, 2015, may request the judge to refer their case back to Good To Go! for dismissal.
- Customers who had an administrative court judgment issued prior to February 19, 2015 may request the judge to reconsider possible mitigating circumstances.
Questions about your civil penalty?
Visit frequently asked questions about civil penalty page or call customer service at 1-866-936-8246.