Learn more about cashless tolling and toll bills with answers to some of your most common questions.
General toll bill questions
Toll bill dispute questions
Violation and notice of civil penalty notice questions
Administrative hearing process questions
General toll bill questions
Why did I get a toll bill in the mail?
You received a toll bill in the mail because a vehicle registered to you traveled on one of these two toll facilities in Washington state:
- SR 520 Bridge
The SR 520 Bridge is an all-electronic tolled facility. If your vehicle is not registered under a pre-paid Good To Go! account you received a bill in the mail at the Pay By Mail toll rate.
- Tacoma Narrows Bridge
You received a toll bill because a vehicle registered to you drove across the Tacoma Narrows Bridge, did not pay cash at the Tacoma Narrows Bridge toll booth, or did not have a Good To Go! account at the time you traveled.
I have a Good To Go! Pass, why did I receive a toll bill?
There are several possible reasons you received a toll bill. Please contact customer service to resolve the problem.
You could have received a toll bill if:
- you bought a Good To Go! Sticker Pass at a retail store and did not activate it by opening a Good To Go! account or addding it to an existing account
- your Good To Go! Pass was not detected and your vehicle's license plate does not match an existing account.
- credit card information on your Good To Go! account is not up-to-date.
- your account does not have enough money in it to pay your tolls.
How can I pay a toll bill?
You can pay a toll bill using a credit card, debit card, check or electronic check using the following options:
- Online at: MyGoodToGo.com
- By phone: 1-866-936-8246
- By mail: Good To Go!, P.O. Box 300321, Seattle, WA 98103
- In person at a customer service center in Seattle, Bellevue or Gig Harbor
Cash is accepted at customer service centers only. Please do not mail cash.
Can I pay a toll bill at the Tacoma Narrows Bridge toll plaza?
No. You must pay a toll bill either online at MyGoodToGo.com, by calling 1-866-936-8246, by mail or in person at a customer service center.
I drove across the SR 520 Bridge or Tacoma Narrows Bridge without a Good To Go! Pass, can I pay my tolls immediately instead of waiting to receive a toll bill?
Yes. Drivers have up to 72 hours after they travel on a toll facility to set up a Short Term Account. Once this account is set up, each day's toll transactions are charged directly to your credit or debit card. You may only register a single vehicle's license plate to this account. This type of account is ideal if you are visiting and renting a vehicle, or are just using the toll facilities for 14 days or less.
Short Term Account toll rates are $.50 less than Pay By Mail toll rates. You may see tolls being posted on your account up to eight days after travel due to processing time. This type of account is not valid on the SR 167 HOT lanes, which require a Good To Go! Pass installed in your vehicle.
If I travel across the SR 520 Bridge or Tacoma Narrows Bridge frequently without Good To Go!, how often will I be billed?
If you do not have a Good To Go! account, you will receive a bill for the first week of transactions and then a monthly statement thereafter.
How can I update the mailing address where I receive toll bills?
If the address shown on your toll bill is not current, or if you have recently moved, you must update your address through the Washington State Department of Licensing.
How do I update the information on my Good To Go! account?
You can update your vehicle license plates, credit card, or other information by logging into your online account at MyGoodToGo.com or by calling customer service at 1-866-936-8246.
Toll bill dispute questions
How can I dispute a toll bill?
Vehicle owners are required to pay for travel on the SR 520 Bridge and Tacoma Narrows Bridge. For tolls to be dismissed, a vehicle owner must demonstrate one of the following:
The vehicle was:
- sold or transferred to another party before the toll was incurred
- reported stolen before the toll was incurred
- leased or rented before the toll was incurred
If your vehicle falls in to one of these categories, go online to dispute the toll bill(s) electronically or complete the form included with your toll bill and submit the form and supporting documentation by mail to:
Good To Go!
P.O. Box 300324
Seattle, WA 98103
If you are not one of these options and you still believe you were charged incorrectly, please complete the toll dispute form and describe your circumstances or contact the customer service center. Please recognize you are liable for tolls if the vehicle is registered in your name when the toll charge occurred.
What happens if I traveled the SR 520 Bridge or Tacoma Narrows Bridge by mistake?
You are still responsible for any toll charges you have incurred.
Am I responsible for a toll bill if someone else was driving my vehicle?
Yes. As the registered owner of the vehicle, you are legally responsible for the toll charges for which you have been billed, regardless of who was driving the vehicle, unless the vehicle was stolen or sold. If you are concerned about a toll bill, please call Good To Go! customer service at 1-866-936-8246.
What if I receive a toll bill on a vehicle or license plate that I sold?
If the plates or vehicle was sold/transferred or stolen at the time of the violation(s) included in the toll bill you may dispute the bill. If you have a Good To Go! account, please call customer service at 1-866-936-8246, to remove the vehicle and pass information from your account so that it is not linked to a vehicle you no longer own. Also, visit the Washington State Department of Licensing website if you need to transfer the vehicle registration to the new owner, so you are not billed for new toll charges.
What if I receive a toll bill on a vehicle or license plate that was stolen?
You can dispute the toll charge online or by mail using the form that was included with the bill.
Do I have to pay the toll if I am not from this area?
Yes. The highway is clearly marked advising drivers they are nearing a toll facility. Drivers of vehicles without Good To Go! toll accounts are mailed a toll bill to the vehicle’s registered owner within 7 days of using the tolled road. By Washington state law, a notice of civil penalty is issued to the registered owner of the vehicle for failure to pay the toll bill after 80 days.
What if I didn't receive the toll bills?
Toll bills are mailed to the registered vehicle owner’s address on file with the Department of Licensing. Washington state law requires vehicle owners to update their address with the Department of Licensing within 30 days of a change. Failure to update your address is not a valid reason for dismissal of a civil penalty.
I am a Good To Go! customer and I received a Notice of Civil Penalty. What should I do?
If you have a Good To Go! account that is not in good standing or was inactive at the time the violation occurred, you will receive a toll bill. If you do not pay the toll bill, you will receive an Notice of Civil Penalty and must pay or contest the civil penalty. If you think that your account was in good standing at the time of the toll, you should contact the Good To Go! customer service center so you can explain the circumstances and they can investigate, however this must be done within 80 days or you will be issued a $40 Notice of Civil Penalty for each unpaid toll charge.
What if the picture on the Notice of Civil Penalty is not my vehicle?
Please contact the Good To Go! customer service center as soon as possible. You will be asked to provide information about your registered vehicle, including license plate number, vehicle description, and name and address of the registrant.
Violation and civil penalty notice questions
What happens if I don't pay my toll bill?
If you fail to pay your toll bill within 15 days, you will receive a second notice with a $5.00 reprocessing fee. If you fail to pay your toll bill within 80 days of the day you traveled, it becomes a toll violation. A Notice of Civil Penalty will be assessed in the amount of $40.00 for each unpaid toll transaction, plus all accumulated tolls and fees.
What happens if I don’t pay the civil penalty?
Failure to pay or contest the Civil Penalty will result in the following:
- A default ruling against the registered owner;
- A waiver of the right to contest the civil penalty;
- A hold being placed on the vehicle registration renewal; and/or
- The amount due may be transferred to a collection agency.
Can I just pay the toll?
No. Payment of the toll will not satisfy the Civil Penalty for your toll violation. You must pay the full amount as shown on your Notice of Civil Penalty Summary, which includes $40 plus any additional fees assessed by the Good To Go! Customer Service Center for each unpaid toll transaction.
Is this considered a moving violation? Will this go on my driving record?
No. A toll violation is a Civil Penalty, and it will not affect your personal or commercial drivers license. No points will be assessed to your driving record and no record of this infraction will be sent to your insurance company. However, if you fail to pay the associated fine, the Good To Go! Customer Service Center will notify the Department of Licensing, and it may affect your ability to renew your vehicle license tabs. Failure to properly register your vehicle may result in additional infraction and criminal charges.
Should I dispute the Civil Penalty? If so, how?
You should dispute the Civil Penalty if your vehicle was sold or stolen when the photo toll transaction occurred. You should not dispute the Civil Penalty if you were not driving the vehicle, were visiting from out of town, or did not receive the toll bill.
Can I get my toll charges reduced through an in person hearing?
A judge cannot reduce the penalty amount; they can only require payment or dismiss the toll charge. Registered vehicle owners are responsible for paying tolls and the Civil Penalty whether or not they were driving and whether or not they received a toll bill.
What happens if I don’t pay the Civil Penalty?
You have 15 days to either pay the Civil Penalty or request an in person hearing or submit a Written Dispute In Lieu of Hearing Form included in the Notice of Civil Penalty. If you submit the Written Dispute In Lieu of Hearing Form, you must also provide supporting documentation/and or evidence such a Bill of Sale for the vehicle or Police Report.
How can I request an in-person hearing to contest my toll violations?
There are three ways to request an in person hearing to contest toll violations:
- Phone: Call the toll free number on the Civil Penalty notice -1-866-936-8246
- Online: Submit a request online to schedule a hearing
- Mail: Check the appropriate box on the second page of your notice of civil penalty, indicating which type of hearing you are requesting, and at which location you prefer to have an in-person hearing and mail to:
Good To Go! Toll Enforcement Office
P.O. Box 300324
Seattle, WA 98103
The Toll Enforcement Office must receive any hearing request prior to the violation notice due date. A letter will be sent to you in the mail confirming the date and time of your hearing. If you are requesting an in-person hearing over the phone, a customer service representative will provide a date and time for the scheduled hearing. You also will receive this information in the mail.
Administrative hearing process questions
Where are the toll violations hearings held?
Hearings to dispute toll violations are held in two locations:
Toll Enforcement Office, Seattle:
4554 9th Avenue NE
Seattle, WA 98105
Phone: 1-866-936-8246
Toll Enforcement Office, Tacoma:
949 Market Street Suite 701
Tacoma, WA 98402
Phone: There is no direct line to this facility. Please call the main Toll Enforcement and Customer Service line at 1-866-936-8246 with any questions. Please note that this location is open for scheduled hearings only. No payments are accepted at this location.
How does the in-person hearing work?
You have 15 days from the issue date on the Notice of Civil Penalty to contest the violations by requesting an administrative hearing. An administrative hearing can be conducted in person or by mail via a written dispute form. Administrative hearings are less formal than a state court trial but follow a basic structure to ensure fairness and due process of law.
The administrative judge does not have the legal authority to:
- negotiate or offer a settlement
- waive or lower the mandatory fine/toll amount
- extend the payment deadline or grant a payment plan
What can I expect at the in-person hearing?
The WSDOT Toll Enforcement Office has initiated the case against you, so it has the burden of proof and will present its evidence before you are asked to present a defense. To present its case, the Toll Enforcement Office may:
- introduce the notice of civil penalty and toll bill(s)
- call witnesses
- offer evidence such as photographs or other documents
The administrative judge reviews the Toll Enforcement Office’s case to see if it has alleged all the necessary elements required by law.
If the Toll Enforcement Office has not properly alleged the elements of an offense, the case will be dismissed. If the Toll Enforcement Office has properly alleged the elements of an offense, the hearing will proceed and you will have the opportunity to present your case.
What should I do when I arrive for my hearing?
When you enter the hearing room, please remain seated until your case is called. For your safety, please note that all persons entering a hearing facility must go through security. Weapons (including pocket or utility knives and pepper or chemical sprays) are strictly prohibited and will be confiscated.
What should I bring to my hearing?
Please bring valid picture identification. You may also bring any evidence or witnesses you believe are relevant to refute the toll violation for consideration by the administrative judge. The administrative judge may exclude evidence that is irrelevant, immaterial or repetitious.
How long will an in-person administrative hearing take?
The length of time a hearing will take depends on the amount of information being presented by you and by others who appear for their hearing session. In-person hearings are scheduled in 90 minute sessions. You are required to arrive prior to the start of the hearing session. Make sure you allow plenty of time to find parking, which may require a parking fee. When you arrive at your hearing location to which you have been assigned or requested, a docket for the day will be posted, indicating the order of the cases to be heard.
What is the hearing room etiquette?
Individuals who request or attend an administrative hearing must dress appropriately and obey the posted rules of the facility. All proceedings are recorded and all persons are asked to sit quietly until their case is called. Wear suitable attire. Children may be present in the courtroom; however, if they disturb the proceedings, you may be requested to remove them. The court does not provide child care services.
What happens if I don’t appear for my hearing?
If you do not appear for your hearing, a default judgment will be entered against you. You will automatically be deemed liable and must pay the civil penalty, toll and fees. If you do not pay, a hold may be placed on your vehicle registration and the unpaid penalty will be transferred to a collections agency. Additionally, simple interest may begin to accrue on the unpaid sums.
How do I present my case?
To present your case, you may, like the Toll Enforcement Office:
- introduce written testimony
- testify yourself
- call witnesses
- offer other evidence such as photographs or other documents
After both sides have had an opportunity to present their case, the administrative judge will render a decision. By Washington state law, the administrative judge must believe that after reviewing all evidence it is more likely than not that a violation has occurred.
Can I appeal the decision?
Either side may appeal the administrative judge’s decision to the King County Superior Court of Washington under the Administrative Review Law within 35 days of the issuance date of the Final Order of Liability.
How does the written hearing work?
The administrative judge reviews evidence presented by the Toll Enforcement Office, which may include the Notice of Civil Penalty, toll bill(s) or other evidence such as photographs or documents. Because the Toll Enforcement Office initiated the case against you, it holds the burden of proof, so the information it provides will be reviewed first.
Next, the hearing officer reviews the package of evidence presented by you. You may do so through your own written testimony on the document enclosed with your notice of hearing by mail. You also may attach the written testimony of witnesses and/or attach other evidence such as photos or vehicle title transfer.
Your documents must be received by the Toll Enforcement Office no less than five (5) days prior to the hearing date. Please allow for adequate time for mail delivery. Be sure to sign the bottom of your written testimony and keep a copy of all documents sent.
How is a decision reached?
The administrative judge will render a decision and issues a Final Order of Liability. To be deemed liable for the toll charge, by Washington state law, the administrative judge must believe that after reviewing all evidence it is more likely than not that a violation has occurred. A copy of the Final Order will be mailed to you. A decision made in a hearing by mail cannot be appealed.
Is a settlement option available?
No. Judges adjudicating toll violations are not authorized to offer reduced fees or settlements for toll violations.
When is payment due if I am found liable for the toll violation?
If you have been issued a final order finding you liable for the toll violation, you must pay the civil penalty within 10 days of the issuance. If you do not pay the violation, a hold will be placed on your vehicle registration and the unpaid penalty may be transferred to a collections agency.
Will interest be charged if an civil penalty is not paid?
Yes. Simple interest may begin accruing after the due date on the notice of civil penalty.
How do I find out if I have a hold on my vehicle registration and how can I get it released?
You can check with the Department of Licensing to find out if there is a hold on your vehicle registration renewal. To release the hold, you will be required pay the tolls, fees, interest and civil penalties due to either the Good to Go! customer service center or the collections agency as appropriate.
How do I pay amounts forwarded to a collection agency?
Once an unpaid civil penalty has been forwarded to a collection agency, you must contact the collection agency and pay them directly for the civil penalty and fees owed.