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[Last Updated: Wednesday, January 29, 2020 08:05 AM]
PT/Coup - Update - 8:00am Port Townsend Sailing in Service Following Cancel
The 8:00 a.m. Port Townsend departure is sailing following earlier cancellations. For Wednesday, January 29, due to high winds and rough seas, the Port Townsend 6:30 a.m. and Coupeville 7:15 a.m. sailings were cancelled. Future sailings may be cancelled dependent on weather conditions. Reservation holders will not receive a no show fee due to the service disruption. Your alternate routes are Edmonds/Kingston and Mukilteo/Clinton. Updates will be provided as more details become available.
[Last Updated: Tuesday, January 28, 2020 08:46 PM]
All Routes - WSF Call Center Set to Reopen Jan. 29
The Washington State Ferries Call Center will reopen on Wednesday, Jan. 29 and operate under its regular business hours (7 a.m. – 5:30 p.m.). Customers can still call 206-464-6400 for automated schedule and fare information.
Customers needing to make reservations or purchase tickets before the call center opens at 7 a.m. Wednesday are strongly advised to do so online. Despite the reopening of the call center tomorrow, the spring vehicle reservations release will still be postponed to next week at 7 a.m. on Wednesday, Feb. 5.
We apologize for any inconvenience and thank you for your patience.
[Last Updated: Tuesday, January 28, 2020 04:07 PM]
ALL ROUTES - Spring Vehicle Reservations Opening Delayed One Week to Feb. 5
The opening of vehicle reservations for the upcoming spring schedule will be delayed one week because of air quality concerns due to non-WSF construction in the call center building. Customers will now be able to make spring vehicle reservations to the San Juan Islands or between Port Townsend and Coupeville starting at 7 a.m. PT on Wednesday, Feb. 5. Note that this change will not affect the start of the spring schedule, which begins on March 29 and goes through June 20.
We apologize for the inconvenience and thank you for your patience. In the meantime, customers looking to make reservations spring vehicle reservations can look at the schedules online in advance to better plan their travel itinerary.
The customer service call center is closed today. Therefore customers are encouraged to email firstname.lastname@example.org if they have questions or need additional information.
[Last Updated: Tuesday, January 21, 2020 01:26 PM]
Muk/Clin - ADA Alert - Suquamish #2 Elevator is Temporarily Out of Service
The #2 elevator on the M/V Suquamish is temporarily out of service. The #1 elevator is available for use on the opposite end of the vessel. Passengers may ask the crew for directions. Updates will be provided as conditions change.
[Last Updated: Tuesday, January 28, 2020 04:42 PM]
All Routes - Snow Sailing Schedules Now Available Online to Review
Customers are encouraged to check out WSF’s new adjusted snow and ice schedules that are available online for each route. When inclement weather is in the forecast, there is a possibility that these schedules may be implemented for one or more routes. Therefore, passengers should plan ahead by checking out the schedules in advance.
Additional alerts will be sent should the winter weather schedules be activated and go into effect. If you have additional questions, please call 206-464-6400 to speak with a customer representative.
[Last Updated: Wednesday, January 22, 2020 07:28 PM]
Sea/BI/Brem - New Elevators Open at Colman Dock
The new elevators at the Colman Dock terminal building are now open. The new elevators are located at the southwest corner of the terminal, next to the Pier 50 passenger-only dock. You can reach the elevators from the southwest corner of Alaskan Way and Yesler Way, by following the sidewalk west past the passenger-only ferry terminal. The old elevators on Alaskan Way are closed.
Walk-on passengers have the following options to enter and exit Colman Dock:
- The pedestrian bridge between Colman Dock and and First Ave at Marion Street.
- Elevators and stairs at the southwest corner of the dock near the new passenger-only ferry dock at Pier 50.
- Stairs on Alaskan Way near Columbia Street connecting the street to the terminal level.
For more information about changes for walk-on passengers in Seattle, visit: http://bit.ly/ColmanWalkOnChanges