If you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below.
Requests are generally completed within two weeks but may vary depending on our current sailing season due to an increase of ridership. Currently the wait time is 2 weeks. Refund requests must be submitted prior to the product expiration date.
WSF Customer Service (Phone):
Local (206) 464-6400
Toll-free 888-808-7977 or 511 within WA
Call Center Hours 7 a.m. to 5:30 p.m. daily
WSF Customer Service (Mailing Address):
Washington State Ferries
2901 Third Ave., Suite 500
Seattle, WA 98121-3014