Disability access concerns - ADA
Under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act, WSDOT has set policies to protect people with disabilities from discrimination. Learn more about how to file an ADA complaint, report an ADA issue, or make a request for a public accommodation.
File an ADA complaint
It is our intent to resolve discrimination complaints expediently and equitably. Any person who believes their ADA protection has been violated may file a complaint with our Office of Equity and Civil Rights by the following methods:
Email: wsdotada@wsdot.wa.gov
Phone toll free: 855-362-4ADA (4232)
People who are deaf or hard of hearing may make a request by calling the Washington State Relay at 711.
Mail: Allison Spector
ADA/504 Compliance Coordinator
Washington State Department of Transportation
310 Maple Park Avenue SE
P.O. Box 47300
Olympia, WA 98504-7300
The complaint (PDF 169KB) should be submitted by the grievant or the grievant designee as soon as possible but no later than 60 calendar days after the alleged violation.
The WSDOT ADA Coordinator will provide the complainant with a notification of acceptance within 10 working days of receiving the complaint. If the complaint is filed against WSDOT, the Division Office within the Federal Highway Administration will review the complaint to make sure it’s complete and notify the complainant. Once a complaint is accepted, the WSDOT ADA Coordinator will investigate the complaint. The investigation should conclude within 60 days, as outlined by the WSDOT ADA grievance procedure.
The individual's right to prompt and equitable resolution of the complaint must not be impaired by their pursuit of other remedies, such as the filing of a complaint with the Federal Highway Administration, the Federal Transit Administration or other appropriate federal or state agency. Furthermore, the filing of a lawsuit in state or federal district court can occur at any time. The use of this complaint resolution procedure is not a prerequisite to the pursuit of other remedies.
Report an ADA issue
To report an ADA issue that you would like to see resolved, please email wsdotada@wsdot.wa.gov, or call toll free 855-362-4ADA (4232).
Grievance procedure
Request for Public Accommodations or Reasonable Modifications
WSDOT will modify its policies, practices and procedures to ensure individuals with disabilities have an equal opportunity to participate in programs, services or activities unless the modification would be a fundamental alteration, creates a safety concern or is not otherwise required by the ADA.
Requests for modification and for materials in alternative format can be made by emailing wsdotada@wsdot.wa.gov or by calling toll free 855-362-4ADA (4232). People who are d/Deaf or hard of hearing may make a request by calling the Washington State Relay at 711.
ADA Transition Plan
- In English (PDF 503 KB)
- En español (PDF 318KB)
- 中文 (PDF 697 KB)
- Letter to Local Agencies Regarding ADA Transition Plans (PDF 175 KB)
- Comprehensive ADA Transition Plan Update - English (PDF 257 KB)
Equitable Access Policy
Annual Report
Slow down – lives are on the line.
Drive the posted speeds, they’re there for your safety.
Phone down, eyes up.
Pay attention – both to workers directing you and to surrounding traffic.
Stay calm
Expect delays, leave early or take an alternate route if possible; no appointment is worth risking someone’s life.