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Service delays or cancellations
More than 1700 crew members work hard to serve 22.5 million passengers every year. Crews operate 450 sailings across 10 routes every day.
We do our best to provide timely system-wide service, however schedule delays, disruptions and trip cancellations occasionally happen due to adverse weather, repair and/or maintenance issues, operational constraints and heavy traffic.
Adverse weather conditions may include:
- Thick fog
- High winds or rough seas.
Repair and/or maintenance issues may include:
- Delays experienced while fueling a vessel
- A broken part or mechanical failure of the vessel or terminal
- Performing necessary repairs to a vessel or terminal
- Vessels are moved to a different route, or are taken out of service and replaced by another vessel
- Sea trials following completed vessel repairs
Operational constraints may include:
- A vessel does not have all the crew members on board to meet U.S. Coast Guard staffing requirements
- Disabled vehicles blocking the ferry loading or unloading lanes
- Medical emergencies on board the vessel or in the holding lanes
- Delaying the vessel to accommodate emergency vehicles such as ambulances
- Law enforcement activity at a terminal or aboard a vessel, including Washington State Patrol searches
- Assisting in search and rescue operations
- Required inspections by the U.S. Coast Guard
- Customs and immigration (on international route: Anacortes-Sidney B.C.)
- Infrequent or generalized operations that may disrupt service. Examples include: sewage pumping, transient activity and abandoned bicycles.
Heavy traffic delays may include:
- Heavy traffic boarding the vessel, especially during special events or peak travel periods
- Delays in loading or unloading commercial vehicles or oversize vehicles
- Heavier than normal marine traffic in Puget Sound