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Frequently Asked Questions?


Here you will find answers to our most frequently asked questions. If you don't find the answer you're looking for please contact us.

  Victoria, B.C.  








  Travel to Victoria
  Identification Is A Requirement
  If You’ve Ever Had A Felony
  What do I need to bring my pet across the border?
  What is required for U.S. Permanent Residents?

  Ask Wave2Go  








  Is your card wearing out? Bar code not reading? Here’s how to replace your worn out ReValue Card.
  How will I know if a ticket has been used?
  How long is my ticket good for?
  I am unable to go through the turnstile, what do I do?
  What if my ticket/pass is lost or stolen?
  Can a pass be laminated?
  What does "non-transferable", mean?
  Do I buy two tickets for my trip to Orcas?
  Do I wait in line even if I have a ticket?
  Can I copy my Wave2Go tickets?
  Can I use my Debit Card at the Kiosk?
  I have a ReValue Multi-Ride card, and when I look at my history I can’t always see my scans.

  Ask Wave2Go - Business  








  How many business charge cards do I order?
  Can a single fare ticket be purchased?
  What happens if I lose my charge card?
  May I use my charge card at the turnstile?
  How do I buy an online ticket that fits my commercial vehicle?
  Will commercial reservations in the islands change?

  Ferries  








  Other Northwest Ferries
  Fueling Ferries
  Port Townsend/Keystone cancellations
  Route mileage
  Vessel propeller sizes

  Special Occasions  








  Birthdays on Ferries
  Weddings on Ferries
  Memorial Services on Ferries

  Fares  








  General Conditions
  Payment prior to travel
  Payment with large bills
  School Groups
  Youth
  What is the charge to ride a Segway?
  Ferry Passes & Ferry/Transit Passes

  Safety  








  Alarm Bell/Ship's Whistle
  Alarm Meanings

  Pets  








  Pet Policy

  Schedules  








  Obtaining schedules
  What is the Temporary/Emergency One Boat Schedule for Seattle/Bremerton?
  Holiday Schedule

  Reservations - Port Townsend  








  Can I make a reservation online?
  Can I make a reservation by phone?
  Can I make a reservation in person?
  How do I find out which sailings have space available to reserve?
  How will travelers know about the reservations program?
  Do I have to make a reservation?
  Do motorcycles need to make a reservation?
  Do walk-on passengers need to make a reservation?
  Can I make reservations for the whole summer?
  Won’t this be inconvenient for travelers who don’t know about the reservations program, or people who want to take a spontaneous trip?
  Are there any restrictions for oversize vehicles?
  Is there a fee to make a reservation?
  Can I purchase my fare when I make my reservation?
  How far in advance can I make reservations?
  How close to my sailing time can I make a reservation?
  How many reservations are allowed each day?
  Can all spaces on the vessel be reserved, or are some held out for those who don't make reservations?
  Are there any measures in place to prevent people from making multiple reservations in one day, or making multiple reservations and selling them?
  When can I arrive at the terminal?
  How will I be sure I can reach the tollbooth if there is a line of waiting cars?
  How will you confirm my reservation?
  What happens if a sailing is cancelled?
  What about tidal cancellations?
  Why is WSF testing a reservations program on the Port Townsend/Keystone route?

  2009 Fare Changes  








  Why are these fare collection changes necessary?
  Why is WSF eliminating checks as a form of payment?
  Why is WSF eliminating Canadian currency as a form of payment?
  What forms of payment are accepted by WSF?
  Why is WSF eliminating discounted, single round-trip fares (senior, disabled, youth), from kiosks at WSF terminals and from the WSF Web site?
  Is WSF offering a new fare in place of the Senior/Disabled Convenience Card?
  Can customers still purchase the current Senior/Disable Convenience Card?
  Why is WSF eliminating discounted, single round-trip fares (senior, disabled, youth), from kiosks at WSF terminals and from the WSF Web site?
  How old must you be to qualify for the senior discount?
  How old must you be to qualify for the youth discount?
  What are valid forms of proof of age or eligibility to qualify for senior, disabled or youth discounts?
  How do I obtain a WSF Disability Travel Permit?
  How do I obtain a Regional Reduced Fare Permit?
  Americans With Disabilities Act information:
  Download the PDF for 2009 fare changes

  PrintAtHome Wave2Go  








  What is PrintAtHome?
  What do I need to PrintAtHome?
  Is PrintAtHome available for all fares?
  Can I print or copy my ticket.
  If I don’t receive my tickets via e-mail?

  Commuters  








  Extra Service
  Email Alerts

  Disability Info  








  Ferries with Elevators/Ramps

  Employment  








  Deckhand employment

  Loading   








  Medical preferential loading
  Engine Room access doors
  Tally System
  Motorcycle Loading Procedures
  Where do I load riding my Segway, a stand up bike?

  Security  








  Can I Carry firearms aboard the ferries
  What Are Restricted/Prohibited Items
  Security Measures
  What are Maritime Security (MARSEC) Levels
  What Can Passengers Do To Help
  RCW 9.41.170 Alien's license to carry firearms — Exception.
  RCW 9.41.045 Possession by offenders.
  How to report Suspicious Activity and Stop Terrorism.

  General Information  








  Bikes, Canoes, or Kayaks
  Riding a Ferry
  Trucks, Modulars or Oversized Vehicles
  How do I make a complaint about the Taxis/Limousine drivers at Colman Dock, Pier 52?

  Terms & Conditions  








  Terms and Conditions
  RCW 46.61.690 Violations relating to toll facilities
  Disclaimer of Liability

  Boingo  








  How do I sign up for Boingo?




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