Washington State Department of Transportation

 Buy On-line 

 Email Alerts 

 WSDOT 

 Contact WSF 



















 HOME 

 ABOUT WSF 

 SCHEDULES 

 COMMUTER CENTER 

 HELP DESK 

 VISITOR CENTER 


 






















MOST REQUESTED









Current Schedule

Buy Ferry Tickets

Reservations

Visiting Victoria

Fares


Find Your Terminal

Ferry Cameras

Contact WSF













CUSTOMER HELP DESK









Fares

Route Maps

Find your Terminal

Traveling on WSF

Customer Feedback Form

FAQ's










WSF ACCOUNT










Update Your Account

Sign Up for Email Alerts

Buy a Monthly Pass

Vanpool/Carpool Permits

Bicycle Pass Program
WSF Account Log-in:

Email: 

Password: 








Frequently Asked Questions?


Here you will find answers to our most frequently asked questions. If you don't find the answer you're looking for please contact us.

  Wave2Go at WSF  








  What is Electronic Fare Collection System?
  How do I know if a ticket has been used?
  Do I buy two tickets for my trip to Orcas?
  Can I copy my Wave2Go tickets?

  PrintAtHome Wave2Go  








  What is PrintAtHome?
  What do I need to PrintAtHome?
  Is PrintAtHome available for all fares?
  Can I print or copy my ticket.
  If I don’t receive my tickets via e-mail?

  Victoria, B.C.  








  Travel to Victoria
  Identification Is A Requirement
  If You’ve Ever Had A Felony
  What is required for U.S. Permanent Residents?

  Ferries  








  Other Northwest Ferries
  Fueling Ferries
  Port Townsend/Keystone cancellations
  Route mileage
  Vessel propeller sizes

  Special Occasions  








  Birthdays on Ferries
  Weddings on Ferries
  Memorial Services on Ferries

  Fares  








  Checks & Credit Cards
  General Conditions
  Payment prior to travel
  Payment with large bills
  Passenger Passes
  Senior & Disabled Customers
  Youth
  School Groups
  What is the charge to ride a Segway?
  Ferry Passes & Ferry/Transit Passes

  Safety  








  Alarm Bell/Ship's Whistle
  Alarm Meanings

  Pets  








  Pet Policy

  Schedules  








  Obtaining schedules
  Holiday Schedule

  Ask Wave2Go  








  How long is my ticket good for?
  I am unable to go through the turnstile, what do I do?
  What if my ticket/pass is lost or stolen?
  Can a pass be laminated?
  What does "non-transferable", mean?
  Do I wait in line even if I have a ticket?
  Can I use my Debit Card at the Kiosk?

  Ask Wave2Go - Business  








  How many business charge cards do I order?
  Can a single fare ticket be purchased?
  Is a charge card needed at the tollbooth?
  What happens if I lose my charge card?
  May I use my charge card at the turnstile?
  How do I buy an online ticket that fits my commercial vehicle?
  Will commercial reservations in the islands change?

  Commuters  








  Extra Service
  Email Alerts

  Disability Info  








  Ferries with Elevators/Ramps

  Employment  








  Deckhand employment

  Loading   








  Medical preferential loading
  Engine Room access doors
  Tally System
  Motorcycle Loading Procedures
  Where do I load riding my Segway, a stand up bike?

  Security  








  Can I Carry firearms aboard the ferries
  What Are Restricted/Prohibited Items
  Security Measures
  What are Maritime Security (MARSEC) Levels
  What Can Passengers Can Do To Help

  General Information  








  Bikes, Canoes, or Kayaks
  Riding a Ferry
  Trucks, Modulars or Oversized Vehicles

  Terms & Conditions  








  Terms and Conditions
  RCW 46.61.690 Violations relating to toll facilities
  Disclaimer of Liability




Copyright WSDOT © 2008

Home | WSF News | Schedules | Help Desk | Commuter Center | Visitors Center
Email Alerts | About WSF | Contact WSF | Mail Me Info