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Volunteer Drivers Guide - A Guide to Best Practices

Agency Council on Coordinated Transportation

Van driver assisting passenger in wheelchair

This guide will assist organizations that provide passenger transportation services to persons with special transportation needs, with developing and maintaining volunteer driver programs. The guide is a tool kit that provides the framework for developing and maintaining volunteer driver programs.

Model Forms and Procedures

Forms provided below are composites of similar forms and procedures used by contributing programs. The materials can be freely downloaded and edited. Some forms should be reviewed by legal council to ensure compliance with state and local laws and for liability purposes. This caveat particularly applies to those in the Risk Management Subsection and Confidentiality policies.

Most forms are Microsoft Word or Excel files and easy to modify to fit your needs. Adobe pdf. files canbe read and printed with Acrobat 4.0 or later; however, they cannot be edited. Before using the form, you should check with the applicable state agency to ensure there have been no changes to it since the publication of this guide.

Please Note: Form 21, the FBI Records Request form, is a sample. The proper card stock form must be used to submit a formal records request to the FBI.

Download all forms at once (pdf 1 mb)

List of Forms

No. Form Title Type/Size
1 Liability, Standards, and Indemnification doc 26 kb
2 Waivers, Agreements to Participate, and Hold Harmless doc 29 kb
3 Trip Description doc 16 kb
4 Volunteer Transportation Release doc 16 kb
5 Rider Registration/Trip Request doc 18 kb
6 Rider Survey doc 16 kb
7 Rider Grievance doc 17 kb
8-9 Volunteer Driver Job Application doc 25 kb
10 Private Vehicle Registration Application doc 17 kb
11 Volunteer Driver Availability doc 17 kb
12 Volunteer Driver Personal References doc 17 kb
13 Medical Forms - Self-Declared Medical Condition doc 17 kb
14 Medical/Physical Release doc 16 kb
15 Driver Selection Guidelines doc 17 kb
16 Driver Selection Standards doc 24 kb
17 Job Description - Personally Owned Vehicle (POV) Driver doc 17 kb
18 Job Description - Essential Job Functions doc 17 kb
19 Statement of Understanding doc 17 kb
20 Criminal Record Checks - Child/Adult Abuse Records Search doc 20 kb
21 FBI Records Request (sample only) doc 800 kb
22 Driver Code of Conduct doc 36 kb
23 Ethics Policy doc 19 kb
24 Harassment Policy doc 24 kb
25 Driver Evaluation doc 41 kb
26 Exit Interview doc 18 kb
27 Confidentiality Policy doc 20 kb
28 Training Standards doc 18 kb
29 Training Checklist doc 18 kb
30 Road Test doc 108 kb
31 Lift Operation - Procedures and Checklist doc 21 kb
32 Wheelchair Securement Procedures and Checklist doc 20 kb
33 Bloodborne Pathogen Exposure Incident Form doc 19 kb
34 Gatekeeper Information doc 21 kb
35 Abuse, Neglect, Abandonment, & Exploitation doc 21 kb
36 Abuse Reporting Form - Adult Protective Services doc 19 kb
37 Drug-Free Workplace Policy doc 19 kb
38 Pre-Trip Inspection Form doc 26 kb
39 Trip Plan - Back-Up doc 20 kb
40 Trip Plan - Back-Up (For Out-of-Area Operations) doc 19 kb
41 Incident Report doc 21 kb
42 Collision Reports - Incident/Collision Report doc 20 kb
43 Personnel Records Checklist doc 20 kb
44 Transportation Request doc 23 kb
45 Donations Policy doc 20 kb
46 Reimbursement Voucher doc 21 kb
47 Reimbursement Policy on Meals and Incidentals doc 21 kb

Other Resources

1 Revised Code of Washington (RCW) - Special Needs Transportation doc 47 kb
2 Revised Code of Washington (RCW) - Ride Share doc 31 kb
3 Driving Record Request (DOL) pdf 57 kb
4 Criminal Record Checks - Criminal Records Privacy Act doc 24 kb
5 Washington State Patrol Criminal History Records doc 40 kb
4 Disqualifying Crimes doc 77 kb
6 Driver Orientation doc 24 kb
7 Transporting Persons With Disabilities doc 288 kb
8 Head Start-Transporting Children with Disabilities doc 32 kb
9 Institutional Application for Disabled Parking Privileges pdf 14 kb
10 Transportation Glossary doc 63 kb
11 Medical Forms - CDL Medical Examination with Doctor's Description pdf 648 kb
12 WSP Motor Vehicle Collision Report web link
11 ADA Vehicle Accessibility Standards doc 28 kb