2015 Comparison of Operational Performance: Washington State Ferries to Ferry Operators Worldwide

This report provides an update to the 2010 report “A Comparison of Operational Performance: Washington State Ferries to Ferry Operators Worldwide,” observing changes in Washington State Ferries, 23 other ferry systems, and the ferry industry as a whole. Research was conducted from June, 2014 through March, 2015, examining published data and surveying other ferry system operators.

This report addresses major changes in Washington State Ferries and peer ferry system operators, and provides operational comparisons. The findings include comparisons of: 1) passenger and vehicle traffic, 2) route, terminal, and vessel attributes, 3) total sailings and fuel use, 4) trip reliability and timeliness, 5) passenger safety, and 6) cost efficiency.

The findings indicate that Washington State Ferries is among the largest ferry systems in the world and has addressed concerns from the previous report by adding new vessels to its fleet and publishing and strengthening its performance reporting system.
Publication Date: 
Tuesday, March 17, 2015
Publication Number: 
WA-RD 750.2
Last modified: 
10/12/2016 - 15:41
Authors: 
Jackson T. Lester
Originator: 
Washington State Transportation Center (TRAC)
Number of Pages: 
72
Subject: 
Ferry service, Operations, Benchmarks, Transit operating agencies, Performance, Marine transit, Ferries, Quality of service, Ranking, Level of service.