This report assesses the usefulness of the guide "Framework for Developing Incident Management Systems" in developing incident management systems for small to medium-sized urban areas. The assessment was conducted on the incident management system in Tacoma, Washington. The research approach consisted of four components: 1) study of the process that produced Tacoma's existing incident management system, 2) inventory and evaluation of Tacoma's existing incident management alternatives, 3) application of the "Framework" to make recommendations for improvement in Tacoma's system, and 4) evaluation of the effectiveness of the "Framework." The findings of this report show that the guide "Framework for Developing Incident Management Systems" has some weaknesses, but overall it should be considerably helpful in developing and improving incident management systems.
Washington State Transportation Center (TRAC)
Incident detection, Incident management, Management, Urban areas.