Pre-Construction	Online Guide
		Work the Plan	Process
Activity:	Communicate: Progress, Issues, and Lessons Learned		Revision July 1, 2005
Description:	Project teams implement the Communication Plan from the Project Management Plan.
Inputs:	· Endorsed Project Management Plan · Communication Plan · Performance Baseline
Tools:	· WSDOT Project Delivery Information System (PDIS) Note: This is a WSDOT internal web site that is not available to anyone outside the agency · Project Baseline Schedule · WSDOT Lessons Learned Web Site Note: This is a WSDOT internal web site that is not available to anyone outside the agency
Steps:	1. Implement the Communication Plan The Communication Plan establishes the types of information to be distributed, both within the project team and to the public. It defines the recipients and the methods and frequency of distribution. The goal of the Communication Plan is to provide all appropriate participants with the information they need to support their roles and execute their responsibilities. The Project Manager and the project team are responsible for implementing the Communication Plan, which includes updating and adjusting the Plan to accommodate the information needs of all participants and the status of the project work.
	2. Progress Reporting Progress Reporting is an integral part of WSDOT project delivery and is a major part of the project team’s responsibility. Progress Reports are shared within the project team and are provided to Region/Organization Management and the public, as established in the Communication Plan. Depending on the nature of the project, the recipients, and a number of other factors, Progress Reports will vary in content and frequency, but will generally include: · Current activity and significant accomplishments · Production and schedule status · Budget status · Change and risk status · Status of recovery and corrective action plans · Planned activities for the next period
	3. Issues and Issues Reporting The project team is responsible for the management and reporting of “issues” encountered during the performance of the work. Issues—potential change or risk events—have a positive or negative impact on the project scope, schedule, or budget. Resolution of these issues and recovery plans from any impacts must be communicated to Region/Organization Management and the public as established in the Communication Plan, Change Management Plan, and/or Risk Management Plan.
	4. Reporting Lessons Learned “Lessons Learned” is defined as “knowledge gained from experience, successful or otherwise, for the purpose of improving future performance.” WSDOT has developed a “Lessons Learned System,” or database, to capture and share these lessons. The System will help eliminate trial and error, reduce the reinvention of the wheel, and ultimately improve our ability to deliver projects on time and within budget. For more information, guidance, and tools, go to the Lessons Learned web site in the Tools section (above).
Products:	· Progress/Status Reports · Quarterly Project Reports (QPR) · Lessons Learned
Guidelines:	N/A