Tacoma Narrows Bridge Tolling

WSDOT Operations and Maintenance

WSDOT’s Tolls Operations and Maintenance statewide team is comprised of four divisions, headed by the Director of Toll Operations.

Operations staff

• provides oversight of the contract for our toll operations vendor
• ensures all systems are operating correctly
• oversees all customer service and enforcement activities
• conducts information technology and reporting functions

Finance staff

• oversees budget, accounting and financial management;
• reconciliation of traffic and financial data;
• toll system development support;
• revenue forecasting;
• audit coordination;
• payments for statewide tolling operations and financial reporting of tolling operations

They are responsible for ensuring the quality of all of the WSDOT tolls official financial data and for the financial information entered into the state systems.

Policy and Planning staff

• provides strategic vision for WSDOT toll collection, services and systems policies;
• manages statewide tolling policy efforts with other state agencies and the legislature;
• supports the Transportation Commission in its rate setting functions; 
• oversees the coordination efforts needed to plan, design and implement toll systems for Washington State.

Communications staff

• conducts interviews with the media;
• creates publications conveying information on tolling operations;
• compiles and presents data related to the toll program; provides community outreach, presentations, and tours of the facilities;
• manages website development and maintenance; 
• responds to inquiries from legislators, community groups, members of the public, commissions, and other government agencies.

Budgeted Positions

The current organization chart (PDF 48KB)  reflects the budget enacted by the State Legislature in Spring 2007 for FY 2007-09. It includes a total of 24 positions for WSDOT’s tolling system. Of those, 18 positions are allocated to be funded by toll monies from the Tacoma Narrows Bridge.

In December 2007, the Governor submitted her Supplemental Budget request for FY 2007-09 that calls for a proposed organization chart (PDF 47.5KB) that reflects a decrease in toll system staffing to a total of 20 positions. Of those, 8 positions are proposed to be funded by toll monies from the Tacoma Narrows Bridge.

How WSDOT’s Toll System is Organized

There are currently three separate programs that comprise WSDOT’s tolling system:

1. The statewide toll operations account (B1) funded by the state motor vehicle fund
2. The Tacoma Narrows Bridge account (B2) funded with toll monies collected for the bridge
3. The 167 HOT lanes account (B3) funded with state motor vehicle funds for this biennium.

Available Staffing Information:

Current Organization Chart -- Fiscal year 2007-2009 (PDF 48KB) 
Proposed Organization chart -- Fiscal year 2007-2009 (PDF 47.5KB)