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Maintenance Accountability Process (MAP) Manual

 MAP Full Manual (pdf 2.5mb)


MAP Manual Cover Image

Chapter 1 - Introduction (pdf 32kb)

  • Background
  • History
  • Performance Budgeting Pilot Project
  • MAP Basics
  • New Performance Metric Added

Chapter 2 - Structure (pdf 60kb)

  • Program M - Highway Maintenance & Operations
  • Subprograms - M1, M2, M3, M5
  • M2 Subprogram, Components and Groups

Chapter 3 – MAP Activity Descriptions and Work Operations (pdf 130kb)

  • MAP Activity General Notes
  • Group 1 - Roadway Maintenance & Operations
  • Group 2 - Drainage Maintenance & Slope Repairs
  • Group 3 - Roadside and Landscape Maintenance
  • Group 4 - Bridge & Tunnel Maintenance
  • Group 5 - Snow & Ice Control
  • Group 6 - Traffic Control Maintenance & Operations
  • Group 7 - Rest Area Operations
  • Group 8 – Training & Testing
  • Group 9 - 3rd Party Damage Repairs
  • Group 10 – Disaster Operations
  • Work Operations
  • Operation Numbers with Connection to MAP Activities Introduction
  • Group 1 - Roadway Maintenance & Operations
  • Group 2 - Drainage Maintenance & Slope Repairs
  • Group 3 - Roadside and Landscape Maintenance
  • Group 4 - Bridge & Tunnel Maintenance
  • Group 5 - Snow & Ice Control
  • Group 6 - Traffic Control Maintenance & Operations
  • Group 7 - Rest Area Operations
  • Group 8 – Training & Testing
  • Group 9 - 3rd Party Damage Repair
  • Group 10 – Disaster Maintenance

Chapter 4 - Performance Measures (pdf 183kb)

  • Performance Measure Definition
  • Measuring Performance
  • Performance Measures
  • Group 1 - Roadway Maintenance & Operations
  • Group 2 - Drainage Maintenance & Slope Repairs
  • Group 3 - Roadside and Landscape Maintenance
    Landscape Maintenance Condition Matrix
  • Group 4 - Bridge & Tunnel Maintenance
    Bridge Cleaning Matrix
  • Group 5 - Snow & Ice Control
    Excerpt from Snow & Ice Plan
  • Group 6 - Traffic Control Maintenance & Operations
  • Group 7 - Rest Area Operations
  • Group 8 - Support Operations
  • Group 9 - 3rd Party Damage Repair
  • Group 10 – Disaster Maintenance

Chapter 5 - Service Level (pdf 2mb) 

  • Service Level Descriptions
  • Service Level Effectiveness Model
  • Service Level Examples
  • Group 1 - Roadway Maintenance & Operations
  • Group 2 - Drainage Maintenance & Slope Repairs
  • Group 3 - Roadside and Landscape Maintenance
  • Group 4 - Bridge & Tunnel Maintenance
  • Group 5 - Snow & Ice Control
  • Group 6 - Traffic Control Maintenance & Operations
  • Group 7 - Rest Area Operations

Chapter 6 - Planning (pdf 95kb)

  • Maintenance Activity Priorities
  • Priority Matrix
  • Data Collection and Reporting
  • Field Surveys
  • Quality Control/Quality Assurance
  • Data Input
  • Targets
  • Service Level Rating
  • Reporting
  • Inventories
  • MAP Team
  • Change Process
  • Change Request form

Updated March 2012