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Pay By Mail Toll Bill - Frequently Asked Questions

Why did I get a Pay By Mail toll bill?
You received a toll bill in the mail because a vehicle registered to you traveled on one of these two toll facilities in Washington state:

  • SR 520 Bridge
    The SR 520 Bridge is an all-electronic tolled facility. If your vehicle is not registered under a pre-paid Good To Go! account you will receive a bill in the mail at the Pay By Mail toll rate.
  • Tacoma Narrows Bridge
    You will receive a toll bill if you drove across the Tacoma Narrows Bridge, did not pay cash at the Tacoma Narrows Bridge toll booth, and did not have a Good To Go! account at the time you traveled.

Please note Pay By Mail is not a payment option for drivers using the SR 167 HOT Lanes. Solo drivers using the SR 167 HOT Lanes must have a Good To Go! Pass.

I have a Good To Go! Pass, why did I receive a toll bill?

  1. You could have received a toll bill if your Good To Go! Pass was not detected and your vehicle's license plate does not match an existing account.
  2. You could receive a toll bill if the credit card information on your Good To Go! account is not up-to-date.
  3. You could receive a toll bill if your account does not have enough money in it to pay your tolls. Please contact customer service to resolve the problem.

What are the Pay By Mail toll rates?
The Pay By Mail toll rate depends on which toll facility you traveled.

  • SR 520 Bridge
    Toll rates on the SR 520 Bridge vary by time of day. The Pay By Mail toll rate is $1.50 higher than the toll rate for drivers with a Good To Go! Pass.
  • Tacoma Narrows Bridge
    The Pay By Mail toll rate on the Tacoma Narrows Bridge is flat rate of $5.50 for a two-axle vehicle.

Here is a detailed scheduled of toll rates for the SR 520 Bridge and Tacoma Narrows Bridge.

How does the toll bill system work?
Cameras above the toll lanes photograph the license plate on vehicles without a Good To Go! account and the registered owner of the vehicle receives a bill in the mail for the toll charges.

How can I pay a toll bill?
You can pay a toll bill using a credit card, debit card, check or electronic check to pay online, over the phone or by mail:

  1. Online at: MyGoodToGo.com
  2. By phone: 1-866-936-8246
  3. By mail: Good To Go!, P.O. Box 300321, Seattle, WA 98103
  4. In person at a customer service center

Cash will be accepted at the customer service centers only. Please do not mail cash.

Can I pay a toll bill at the Tacoma Narrows Bridge toll plaza?
No. You must pay a toll bill either online at MyGoodToGo.com, by calling 1-866-936-8246, by mail or in person at a customer service center.

I drove across the SR 520 Bridge or Tacoma Narrows Bridge without a Good To Go! Pass, can I pay my tolls immediately instead of waiting to receive a toll bill?
Drivers have up to 72 hours after they travel on a toll facility to set up a Short Term Account. Each day's toll transactions are charged directly to your credit or debit card. You may only register a single vehicle's license plate to this account. This type of account is ideal if you are visiting and renting a vehicle, or are just using the toll facilities for 14 days or less. Short Term Account toll rates are $.50 less than Pay By Mail toll rates. You may see tolls posting up to eight days after travel due to processing time. This type of account is not valid on the SR 167 HOT lanes, which require a Good To Go! pass installed in your vehicle. Read more information on Short Term Accounts.

If I travel across the SR 520 Bridge or Tacoma Narrows Bridge frequently without Good To Go! , how often will I be billed?
If you do not have Good To Go!, you will receive a bill for the first week of transactions and then a monthly toll bill thereafter. If you are a frequent user of either of the bridges, a Good To Go! Pass is the cheapest, easiest way to pay the toll.

How can I dispute a toll bill?
Vehicle owners are required to pay for travel on the SR 520 Bridge and Tacoma Narrows Bridge. For tolls to be dismissed, a vehicle owner must demonstrate one of the following:

  • The vehicle was sold or transferred to another party before the toll was incurred
  • The vehicle was reported stolen before the toll was incurred
  • The vehicle was leased or rented before the toll was incurred

If your vehicle falls in to one of these categories, go online to dispute the toll bill(s) electronically or complete the form included with your toll bill and submit the form and supporting documentation by mail to Good To Go!:

Good To Go!
P.O. Box 300324
Seattle, WA 98103

How can I update the mailing address where I receive toll bills?
If the address shown on your toll bill is not current, or if you have recently moved, you must update your address through the Washington State Department of Licensing.

How do I update the information on my Good To Go! account?
You can update your vehicle license plates, credit card, or other information by logging into your online account at MyGoodToGo.com or by calling customer service at 1-866-936-8246.

What happens if I traveled the SR 520 Bridge or Tacoma Narrows Bridge by mistake?
You are still responsible for any toll charges you have incurred.

Am I responsible for a toll bill if someone else was driving my vehicle?
Yes. As the registered owner of the vehicle, you are legally responsible for the toll charges for which you have been billed, regardless of who was driving the vehicle, unless the vehicle was stolen or sold. If you are concerned about a toll bill, please call Good To Go! customer service at 1-866-936-8246.

What if I receive a toll bill on a vehicle or license plate that I sold?
If the plates or vehicle was sold/transferred or stolen at the time of the violation(s) included in the notice you may dispute the notice.

If you have a Good To Go! account, please call customer service at 1-866-936-8246, to remove the vehicle and pass information from your account so that it is not linked to a vehicle you no longer own. Also, visit the Washington State Department of Licensing website if you need to transfer the vehicle registration to the new owner, so you are not billed for new toll charges.

What if I receive a toll bill on a vehicle or license plate that was stolen?
You can dispute the toll charge online or by mail.

What happens if I don't pay my toll bill?
If you fail to pay your toll bill within 15 days, you will receive a second notice with a $5.00 reprocessing fee. If you fail to pay your toll bill within 80 days of the day you traveled, it becomes a toll violation. A Notice of Civil Penalty may be assessed in the amount of $40.00 for each unpaid toll transaction, plus all accumulated tolls and fees. Failure to pay the Civil Penalty will jeopardize your ability to renew your license tabs.