Good To Go! pre-paid accounts

1. What is a Good To Go! pre-paid account and how does it work?
2. Where can I use my Good To Go! pre-paid account?
3. What types of Good To Go! pre-paid accounts are offered?
4. How do I set up a Good To Go! pre-paid account?
5. What does it cost to establish a Good To Go! pre-paid account?
6. What are my payment options for my Good To Go! pre-paid account?
7. Can I have more than one vehicle on my Good To Go! pre-paid account?
8. How does auto-charge, or automatic payments work?
9. I do not want to use auto-charge. How do I make a one-time payment on my account?
10. Will my account ever expire?
11. When can I expect to see toll transactions posted to my online Good To Go! pre-paid account?

Good To Go! Passes

1. How do I install a Good To Go! pass?
2. I purchased a Good To Go! pass at a retail store, how do I activate it?
3. What do I do if my Good To Go! pass is lost or stolen?
4. What should I do if replace my windshield?
5. What should I do if I buy or sell a car?
6. How do I know I have installed my pass correctly?
7. What if I have a Good To Go! pass, but I am being charged a 25 cent photo enforced fee?
8. Is each pass associated with a specific vehicle?
9. Can I put the motorcycle pass elsewhere on my motorcycle?

Visitors and rental cars

1. How will visitors and drivers with rental cars pay?

Good To Go! pre-paid account maintenance

How do I…

1. Add or remove a vehicle from my account?
2. Add or remove passes from my account?
3. Order additional passes?
4. Update or change my payment information online?
5. Check my account balance?
6. Change my user name?
7. Update my password and security questions?
8. Change my address?
9. Change my contact phone number/e-mail address?

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Good To Go! pre-paid accounts

1. What is a Good To Go! account and how does it work?
With Good To Go! all tolls are collected electronically. Drivers may set up a pre-paid Good To Go! account by purchasing and activating a pass that mounts in your vehicle, or by registering your license plate for photo identification, called Pay By Plate.

2. Where can I use my Good To Go! account?
You can use your Good To Go! pass on the SR 520 Bridge, Tacoma Narrows Bridge, and SR 167 HOT lanes.

3. What types of Good To Go! accounts are offered?
More information on Good To Go! accounts.

4. How do I set up a Good To Go! account?
There are several ways to open a Good To Go! account.

• Set up an account on MyGoodToGo.com and purchase any of the five Good To Go! pass options, then receive your pass in the mail. This will require a credit card or bank account.
• You can purchase a sticker pass at participating retail stores throughout the region, and then activate your account by adding funds online or via phone. You may use cash, check, or credit card to purchase the pass, but a credit card or bank account will be needed to activate the account online or over the phone.
• Visit a walk-in customer service center in Seattle, Bellevue or Gig Harbor to select any of the five Good To Go! pass options and set up and activate an account using any payment option you choose, including electronic benefits transfer (EBT) or cash.

5. What does it cost to establish a Good To Go! account?
Good To Go! requires a minimum prepaid toll payment of $30 for accounts with six or fewer vehicles. Pre-paid toll payments can be made for amounts over $30. We recommend that frequent commuters and commercial accounts pre-pay at least one month of tolls to the Good To Go! account.

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6. What are my payment options for my Good To Go! account?
Prepaid Good To Go! toll payments can be made using credit card, debit card, auto-draft account, check, EBT card or cash (in person only at the customer service centers). Do not mail cash.

The easiest way to manage your account is to set up auto-charge using a credit card, labeled debit card, or an auto-draft account so that a payment is made when your Good To Go! account reaches a low balance. The payment amount will be based on the prepaid amount you selected. With auto-charge, you can be confident that there is always prepaid toll money on your Good To Go! account.

Manual replenishment is available for Good To Go! customers who prefer an alternative to auto-charge.

7. Can I have more than one vehicle on my Good To Go! account?
Yes. Customers can have up to six vehicles linked to one Registered Pass Account, and an unlimited number of vehicles linked to one commercial account. Find out more account information for fleets and commercial account options.

8. How does auto-charge, or automatic payments work?
If you set up a Good To Go! account online, you are automatically enrolled in auto-charge. If you previously had manual replenishment, and you would like to switch your account to auto-charge, please call customer service at 1-866-936-8246.

If you use a credit card as your payment method, your account will reach a low balance when less than $8 remains. (The low balance amount for accounts with more than six vehicles may be greater than $8.) At this point, your account will be replenished and your credit card is charged to bring your account back up to a balance of $30. You can also adjust the minimum account balance amount to a higher denomination.

If you used electronic check or ACH (electronic check) from your bank account as your payment method, your account will auto-replenish on the two days per month that you selected during the account set-up process. On these dates, regardless of the balance in your tolling account , your bank account will be debited to bring your account back up to the minimum balance. You can also adjust the minimum account balance amount to a higher denomination and select from a number of other options, rather than just two days per month.

Note that currently with electronic check/ACH, your account does NOT auto-charge when it reaches a low balance. It only charges on the dates specified. Account holders are responsible for monitoring their account use and making sure the account is not overdrawn prior to auto-charging.

If you do not want to use auto-charge at these amounts, you will need to call customer service and request that your account be changed to manual replenishment. With manual replenishment, you will need to monitor your account and contact Good To Go! by phone or in person each time you need to make a payment.

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9. I do not want to use auto-charge. How do I make a one-time payment on my account?
If you set up a Good To Go! account online, you are automatically enrolled in auto-charge.

If you do not want to use auto-charge, you will need to call customer service and request that your account be changed to manual replenishment. It’s important to note, it may be up to 10 days between the time you use a tolled facility and when the toll appears on your Good To Go! account. Therefore, you cannot monitor your account on a day-to-day basis and expect it to be up-to-date. You have to keep track of what tolls you have accumulated since the last transaction on your account to ensure you have sufficient money in your account.

If you would like to make a one-time payment on your account you may do so by clicking on "Payments" on the menu on the left side of your screen.

10. Will my account ever expire?
After 24 consecutive months without toll activity, the Good To Go! account is charged a $5 inactivity fee and then closed. Any remaining funds are returned to the account holder (unregistered accounts cannot be refunded). You may request to close your account at any time, without being charged a fee.

11. When can I expect to see toll transactions posted to my online Good To Go! account?
It may be up to 10 days between the time you use a tolled facility and when the toll appears on your account.

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Good To Go! Passes

1. How do I install a Good To Go! pass?
View pass installation instructions. Or view our “How To” video to watch how it’s done.

2. I purchased a Good To Go! p ass at a retail store, how do I activate it?
To activate your Good To Go! sticker pass from a retail store, you must add it to your Good To Go! account.

• Customers without a Good To Go! account will need to open a Good To Go! account at MyGoodToGo.com to successfully activate your Good To Go! pass.
• Existing Good To Go! customers with an account: can log-in to your account online click on "Account Info" on the left hand menu, click on "Vehicle/Pass/TDD Info" on the left hand menu, choose the " Good To Go! pass" tab from the center of the screen, click the "Add" tab, and enter the pass number.

3. What do I do if my Good To Go! pass is lost or stolen?
Contact customer service immediately to report the problem and update your account. If removed, the sticker pass and motorcycle pass will be rendered unusable. Customer service will remove the lost or stolen pass from your account and you may purchase a new pass.

4. What should I do if replace my windshield?
Remove the Good To Go! pass. Moveable and switchable passes can be put on your new windshield. Contact customer service for additional velcro backings. Sticker passes should be removed and discarded. Contact customer service to remove the old pass number from your Good To Go! account and request a replacement pass.

5. What should I do if I buy or sell a car?
If you buy a car, contact customer service to order a new pass (if needed) and add the vehicle to your account. If you sell a car, remove the Good To Go! pass, discard the sticker pass, and contact customer service to remove the vehicle from your account and purchase a replacement pass if needed. It is important to follow the appropriate steps with the Department of Licensing for buying or selling a vehicle. If you do not properly transfer ownership and ensure the buyer registers the vehicle in their name, you may receive a toll bill or infraction because you remain the registered owner of the vehicle. If you wish to transfer your Good To Go! pass to the new owner of your vehicle, please contact customer service for the appropriate form.

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6. How do I know I have installed my pass correctly?
Be sure to follow the pass installation instructions included with your pass starter kit closely. WSDOT recommends installing the pass within the region indicated, or as close to that region as possible. If you are concerned that your pass won’t read, you can drive your vehicle to any of our three customer service centers, and they can test the pass for you.

7. What if I have a Good To Go! pass, but I am being charged a 25 cent photo enforced fee?
If a Good To Go! pass is installed incorrectly or not working properly, the toll can be linked to a Good To Go! customer account using the license plate number. An additional 25 cent photo enforced fee is charged for each toll using this payment method. Drivers whose pass registers Pay By Plate transactions should contact customer service for assistance.

8. Is each pass associated with a specific vehicle?
The tolling system does not require that each pass be matched to a specific vehicle license plate. Therefore, your movable passes can be used on any of the vehicles listed on your account.

WSDOT suggests that customers with multiple vehicles on their account who need to track trips by vehicle (such as large fleets) take note of which pass is installed on each specific vehicle (for instance, on a spreadsheet) so that you can refer to it for your own tracking purposes. Account history and account statements show toll activity by pass number, not by vehicle or license plate number.

9. Can I put the motorcycle pass elsewhere on my motorcycle?
WSDOT advocates following the manufacturer's recommended practices for installation, because this is how the passes were tested for compatibility with the tolling equipment. These installation instructions are provided on our website for each pass. If you do not have sufficient space on the headlight for the motorcycle pass, it can also be adhered to the motorcycle windshield.

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Visitors and Rental Cars

1. How will visitors and drivers with rental cars pay?
You can find more information on how visitors can pay tolls our visitors and infrequently drivers webpage.

Good To Go! Account Maintenance

How do I…
1. Add or remove a vehicle from my account?

1. Log in to your account online at MyGoodToGo.com
2. Click on "Account Info" on the left hand menu.
3. Click on "Vehicle/Pass/TDD Info" on the left hand menu.
4. Choose the "Vehicles" tab from the center of the screen.
5. To add a new vehicle, click the "Add" button and enter vehicle information.
6. To remove an existing vehicle, click on the listing you wish to remove to highlight it. Click the "Remove" button to delete the vehicle from the account.

2. Add or remove passes from my account?
To add a store-bought pass to your existing account online,

1. Log in to your account online at MyGoodToGo.com
2. Click on "Account Info" on the left hand menu.
3. Click on "Vehicle/Pass/TDD Info" on the left hand menu.
4. Choose the " Good To Go! Pass" tab from the center of the screen.
5. Click the "Add" tab, and enter the pass #.

3. Order additional passes?

1. Log in to your account online at MyGoodToGo.com
2. Click on "Account Info" on the left hand menu.
3. Click on "Vehicle/Pass/TDD Info" on the left hand menu.
4. Choose the "Request Items" tab from the center of the screen
5. In the " Good to Go! Passes" box, click the "Add" button.
6. Choose the type of pass from the drop-down menu, and choose the quantity.
7. The cost of the passes will be deducted from your account balance. The passes will be mailed to the address on your account.

4. Update or change my payment information online?
You can update your payment information by clicking on the Account Info menu located under the My Account Tab. Then click Billing Info. You can then add or remove any credit card or ACH (electronic check) information listed on your account.

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5. Check my account balance?
Your current account balance will always be listed at the top of the screen once you have logged into your Good To Go! account.

6. Change my user name?
Your user name cannot be changed online if you have already created online access. In the event that you need your user name changed, please contact customer service at 1-866-936-8246.

7. Update my password and security questions?
You may update your password and security questions by clicking on the Account Maintenance menu located under the My Account tab. If you cannot access your account because you have forgotten this information, you can call customer service at 1-866-936-8246 for assistance.

8. Change my address?
You can update your address by clicking on the Account Info menu located under the My Account tab. You should then select Personal Info. Select the Account Contact listed and click Edit to make changes to the information currently on file.

9. Change my contact phone number/e-mail address?
You can update your address by clicking on the Account Info menu located under the My Account tab. You should then select Personal Info. Select the Account Contact listed and click Edit to make changes to the information currently on file.

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