Administrative Hearing Process Common Questions

Disputing a Notice of Civil Penalty
After receiving a notice of civil penalty, you have up to 20 days to pay, schedule an in-person hearing or send in a written dispute.

Written Dispute

In-Person Hearing


Written Dispute

How do I submit a written dispute?
You can fill out and return the form included with your civil penalty. You may also go online, enter your notice number, print a copy and then complete the form.

You must either deliver the completed form in person to a customer service center in Seattle, Bellevue or Gig Harbor, or mail it to:

Good To Go!
P.O. Box 300326
Seattle, WA 98103

If you submit a written dispute, you must also provide supporting documentation and/or evidence such a bill of sale for the vehicle, DOL Report of Sale, or police report.

How does a written dispute work?
The administrative judge reviews evidence presented by the Toll Enforcement Office, which may include the civil penalty, toll bills or other evidence such as account notes.

Next, the judge reviews evidence presented by you. You may submit your own written testimony on the document enclosed with your written dispute. You also may attach the written testimony of witnesses and/or attach other evidence such as photos or vehicle title transfer. If you sold a vehicle, please include the proper paper work.

Your documents must be received by the Toll Enforcement Office by the due date listed on your civil penalty. Make sure to sign the bottom of your written testimony and keep a copy of all documents sent.

How is a decision reached?
The administrative judge will make a decision and issue a Final Order of Liability. A copy of the order will be mailed to you.

In Person Hearing

How do I request an in person hearing?
You must either call Good To Go! or visit a customer service center to request an in-person hearing:

Hearing requests must be made prior by the due date clearly listed on the civil penalty. Hearings take place at a public court in Fife or at the Good To Go! customer service center off I-5 in north Seattle.

When you call to request an in-person hearing, a customer service representative will provide a date and time for the hearing. You also will receive a copy of this information in the mail.

Can I get copies of my toll bills and civil penalties prior to the hearing?
Yes. If you have an in-person hearing, you can pick up your evidence package at a customer service center in Seattle, Bellevue or Gig Harbor, three business days before your scheduled hearing. You cannot pick up evidence packages at the hearing facility in Fife. The evidence package includes copies of account notes, toll bills, and civil penalties.

Please note the only way to receive your evidence package is in person at a customer service center. Records requested through a public disclosure request are subject to state and federal privacy laws. Good To Go! account, vehicle, and personal information will be redacted.

What can I expect at the in-person hearing? 
Administrative hearings are less formal than a state court trial, but follow a basic structure to ensure fairness and due process of law.

The judge will present evidence provided by the Toll Enforcement Office, which includes the civil penalty, toll bill(s) or other evidence such as account notes.

You will then have the opportunity to present your evidence for the judge to consider. To present your case, you may:

  • introduce written testimony
  • testify yourself
  • call witnesses
  • offer other evidence such as photographs or other documents

After both sides have presented their case, the judge will determine whether you are liable or not liable.

What should I bring to my hearing?
Please bring valid photo identification. You may also bring any evidence or witnesses you believe are relevant for consideration by the judge. The judge may exclude evidence that is irrelevant, immaterial or repetitious. 

How long will an in-person hearing take?
The length of a hearing depends on the amount of information being presented by you and by others who appear for their hearing session. In-person hearings are scheduled in 90-minute sessions. You must arrive prior to the start of the hearing session.

What should I do when I arrive for my hearing?
You are required to arrive prior to the start of the hearing session. Make sure you allow plenty of time to find parking, which may require a paying a fee. When you arrive at your hearing, a docket for the day will be posted, indicating the order of the cases to be heard.

For your safety, please note that all persons entering a hearing facility must go through security. Weapons (including pocket or utility knives and pepper or chemical sprays) are prohibited and will be confiscated.

What is the hearing room etiquette?
Individuals who attend a hearing must dress appropriately and obey the posted rules. All proceedings are recorded and all persons are asked to sit quietly until their case is called. Children may be present in the courtroom; however, if they disturb the proceedings, you may be asked to remove them. The court does not provide child care services.

What happens if I don’t appear for my hearing?
If you do not appear for your hearing, you will be held liable by default and be required to pay the civil penalty, toll and fees. If you do not pay, a hold may be placed on your vehicle registration and the unpaid penalty may be transferred to a collections agency.

When is payment due if I am found liable for the toll violation?
If you have been issued a final order finding you liable, you must pay the civil penalty within 10 days. If you do not pay, a hold may be placed on your vehicle registration and the unpaid penalty may be transferred to a collections agency.

Will interest be charged if an civil penalty is not paid?
Yes. Simple interest may begin accruing after the due date on the civil penalty.