You should expect to receive a bill in the mail 14 days after initially crossing the SR 520 or Tacoma Narrows bridges. Toll bills are mailed to the registered vehicle owner and address on file with the Department of Licensing.

Haven't received a bill?
Call us at 1-866-936-8246 if you haven't received a toll bill 14 days after crossing the SR 520 or Tacoma Narrows bridges.

What happens if you don't pay?
If you fail to pay your toll within 15 days, you should receive a second toll bill with a $5 reprocessing fee. If you fail to pay your toll within 80 days a notice of civil penalty will be assessed in the amount of $40 for each unpaid toll transaction, plus all accumulated tolls and fees.

Opening a Good To Go! account
If you’re opening a Good To Go! account and have unpaid Pay By Mail toll bills from the SR 520 or Tacoma Narrows bridges, please call customer service to have the tolls applied to your Good To Go! account. You can open an account, even after receiving toll bills, to lower the cost of bridge crossings.
 

 
Pay a Toll Bill or Civil Penalty

You can pay a bill using a credit card, debit card, check or electronic check using the following options:

• Online
• By phone: 1-866-936-8246
• Mail payment for toll bill: Good To Go! , P.O. Box 300321, Seattle, WA 98103 
• Mail payment for civil penalty: WSDOT Toll Enforcement Office, P.O. Box 300326, Seattle, WA 98103
• In person: at a customer service center in Seattle, Bellevue or Gig Harbor.

Cash is accepted at customer service centers only. Do not mail cash.

Dispute a Toll Bill or Civil Penalty

For tolls to be dismissed, the registered vehicle owner must demonstrate the vehicle was sold or transferred; reported stolen; or leased or rented before the toll was incurred.
 
Dispute a Toll Bill

You must pay or dispute a toll bill within 15 days of receiving it to avoid a $5 reprocessing fee. The due date is listed on your toll bill.

To dispute a toll bill you have several options:

• Online: enter your notice number and fill out the dispute form
• By phone: 1-866-936-8246
• Mail: completed toll dispute form included with your bill
• In person: at a  customer service center in Seattle, Bellevue or Gig Harbor.

 
Dispute a Civil Penalty

You must pay or dispute a civil penalty within 20 days. A judge cannot reduce the penalty amount and will only decide whether you are responsible for the disputed civil penalty. Learn more about civil penalties .

To dispute a civil penalty you have two options:

1. Submit a written dispute : fill out and return the form included with your civil penalty. You may also go online, enter your notice number, print a copy and complete the form. A decision made in a hearing by mail cannot be appealed.
2. Request an in-person hearing :
• By phone: 1-866-936-8246
• In person: at a customer service center in Seattle, Bellevue or Gig Harbor

Learn more about the administrative hearing process .

 
Good To Go! customers

If you are a Good To Go! customer, there are several possible reasons why you received a toll bill. You will need to contact the customer service center to resolve the bill.

Reasons for receiving a bill:

• Your account does not have enough money in it to pay your toll(s).
• Your credit card or bank account information on your Good To Go! account is not up-to-date.
• Your vehicle's license plate was not on your Good To Go! account.
• Your Good To Go! pass was not detected and your vehicle's license plate does not match your account.
• You bought a Good To Go! sticker pass at a retail store and did not activate it by opening a Good To Go! account or adding it to an existing account

How to resolve a bill:

If you receive a toll bill you must contact the customer service center to resolve the bill.

• You must call the customer service center and tell them you received a toll bill and would like to have the tolls applied to your Good To Go! account.
• Your toll bill charges will not post to your account if you simply add money to it. You must call the customer service center and ask them to have the toll bill applied to your account.

Avoid future bills:

If you're a Good To Go! customer, you can take a few steps to avoid receiving future toll bills in the mail.

• Set up auto-replenishment using a credit card, labeled debit card, or an auto-draft account so that your account is automatically replenished when your account reaches a low balance.
• Make sure your credit card, vehicle license plate and contact information is up to date.