What to do if you get a vehicle registration hold
Customers can now call Good To Go! to request a one-time waiver of all unpaid late fees and penalties if you pay the original tolls.
We will work with you to lower your bill and resolve any billing issues so you can avoid penalties in the future.
Call 1-866-936-8246 or visit one of the customer centers to request that your civil penalty be waived.
How much time do I have to pay a toll bill?
You must pay your toll bill within 80 days or else you receive a notice of civil penalty. Registered vehicle owners have up to 20 days to pay or to dispute a civil penalty. If the vehicle owner has civil penalties that have not been paid or disputed after 20 days, the Department of Licensing will place a hold on their vehicle registration.
What does a vehicle registration hold mean?
Vehicle owners with holds on their vehicle registration will not be able to renew their vehicle tabs and registration. Failure to properly register your vehicle may result in additional infraction and criminal charges.
How to check for a hold
Drivers can call Good To Go! at 1-866-936-8246 or visit a customer service center in Seattle, Bellevue or Gig Harbor to check if they have a vehicle registration hold.
Department of Licensing will notify registered vehicle owners of any registration holds when you receive your annual vehicle renewal notice or attempt to renew your vehicle tabs.
How to remove a hold
The hold will be removed after you pay the unpaid tolls. You may the full amount online, or may call 1-866-936-8246 to ask about options to lower your bill.
You may also call us to dispute any part of the bill that you feel you are not responsible for. Most disputes can be resolved by the first customer service representative you speak with.
Timeline for removing holds
Your hold will be lifted within two business days if you pay online, by phone, or in person. If you pay by mail, the hold will be lifted up to two business days after we receive your payment.