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Refund Requests

If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an online order, or for a fee charged in association with the vehicle reservation system, please contact our customer service department by following the link below:

Washington State Ferries Refund Requests

You may also call the customer service department at 206-464-6400 from 7:00 a.m. to 5:30 p.m. 7 days a week.

It typically takes about two weeks to process a refund if all of the information listed below is provided; missing information may delay your request. To have your request processed in a timely manner, please include the following:

  • First and last name
  • Phone number and email address
  • If cash refund request: address where WSF should mail a check
  • Date and time of travel and departing terminal
  • Barcode number on receipt/Wave2Go Ticket number/Web store purchase order number
  • Amount requested

If requesting that a discount be applied to a fare, please provide proof of eligibility for discount ( i.e. driver's license to demonstrate senior discount or qualifying discount documentation)

  • Reason for reimbursement request - some examples:
  • My Multi-Ride ticket was scanned twice
  • I was overcharged - Charged U22' adult fare and I'm a senior citizen - Provide copy of ID as proof of eligibility
  • I had an emergency and did not sail. I left the lot at 12:30pm before boarding the vessel

Note: Disputed fares must be submitted within 30 days of purchase.


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