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Contacting Washington State Ferries

Whether you have questions or comments, or need help navigating our ferry system, we are here to help!

Customer Service, Fares, Schedules, and Vehicle Reservations
You can learn about Fares, Schedules, and Vehicle Reservations online,  by contacting our customer service representatives, or buy checking out our frequently asked questions. We are available to assist you from 7:00 a.m. until 5:30 p.m., seven days a week.

Phone: 206-464-6400,1-888-808-7977 (toll-free, in state)

You can also dial 511 from within the State of Washington.

Online Ticket Purchasing
You can pre-purchase tickets online at our Wave2Go website. If you have questions, contact the Wave2Go team.

Phone: 206-515-3446

Lost and Found
Have you lost an item on a ferry? Please contact our Lost and Found desk for help.

Phone: 206-515-3439

Refunds Requests
If you were overcharged, discover a discrepancy for fares paid at a Terminal, are requesting a refund for an online order, or for a fee charged in association with the Vehicle Reservation System, please contact our Customer Service Department (contact information above)

Alternative formats for people with disabilities
Information provided by WSF can be made available in alternate formats such as Braille and large type. To request information in an alternate format, please contact Washington State Department of Transportation's Office of Equal Opportunity.

855-362-4ADA (4232)
Washington State Relay: People who are deaf or hard of hearing can call 711.

Public information requests
Washington State law requires all agencies to respond to requests for public records in a timely manner and in an acceptable way. To request disclosure of public documents, go to WSDOT's Public Records Request page.

Mailing address

Washington State Ferries
2901 Third Avenue Suite 500
Seattle WA 98121-3014

Other ways to receive information about WSF
To get real time updates regarding ferry service, sign up for Travel Alert Bulletins and follow us on Twitter.