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Contacting Washington State Ferries

Whether you have questions or comments, or need help navigating our ferry system, we're here to help!

Customer service and reservations
Our customer service representatives are available from 5:00 am to 8:00 pm seven days a week. To make reservations, visit the Washington State Ferries Vehicle Reservations page or call the customer service numbers below. 

206-464-6400, 1-888-808-7977 (toll-free, in state)

You can also dial 511 from within the State of Washington.


You can buy tickets online at our Wave2Go webpage. If you have questions, contact the Wave2Go team by phone or email.

    Phone: 206-515-3446 

Lost and found

Have you lost an item on a ferry? Please contact our Lost and Found desk for help.

    Phone: 206-515-3439

Questions about fares or refunds
To learn about our fares, please refer to our Passenger and Vehicle Fares brochure (pdf 228 kb). If you were overcharged or discover a discrepancy at one of the Terminals please contact our Operations Revenue Control office.

    Phone: 206-515-3482

Alternative formats for people with disabilities
Information provided by WSF can be made available in alternate formats such as Braille and large type. To request information in an alternate format, please contact Washington State Department of Transportation's Office of Equal Opportunity.
855-362-4ADA (4232)
    Washington State Relay: People who are deaf or hard of hearing can call 711.

Public information requests
Washington State law requires all agencies to respond to requests for public records in a timely manner and in an acceptable way. To request disclosure of public documents, go to WSDOT's Public Records Request page.

Mailing address

    Washington State Ferries 
    2901 Third Avenue Suite 500 
    Seattle WA 98121-3014

Other ways to receive information about WSF
To get real time updates regarding ferry service, sign up for Travel Alert Bulletins and follow us on Twitter.