Usability measures the quality of a user’s experience when interacting with a website or computer application. Usability testing can help you identify major issues and lead you to workable solutions. It doesn't take long and, if it's done in-house, there is no cost to you.
Usable systems save money and help to:
Conduct usability testing when you:
If you contract with a consultant for website services or to develop an application, ensure that usability testing is part of the process.
At WSDOT Headquarters, we have staff who conduct usability testing with special software and equipment. We identify major issues and recommend solutions in a report provided to you.
Because testing equipment is portable, we can conduct tests at your location. In some cases, we can conduct remote tests using GoToMeeting. We can test mobile applications, too.
For in-house testing, email Web Help or call 360-705-7079. WSDOT’s usability staff will get in touch with you.