Check the advice offered here before calling or writing Web Help.
To fix the Placeholder Failed Error, send Web Help the web address or the name of the page you were using when you received the error.
Sometimes this occurs when replacing a PDF file in the resource gallery with a newer of the same file name. Check to see if the "PDF" extension is the same. They are case sensitive. We recommend that you save your extension in lower case. (ExName.pdf). If you have tried the solution and you are still receiving an error message, please contact WSDOT WebHelp.
If you selected Save, Exit & Release, the page will not be in your production manager because it is no longer locked under your name.
To find your page:
Tip: BEFORE you save your page using Save, Exit & Release, bookmark it by selecting Favorites > Add to Favorites from the Internet Explorer tool bar at the top of the page. You can locate the page by opening your Favorites list and selecting it.
The Web Author Console displays the name of the person who locked the page.
CAUTION - There may be edits that are not complete within the page. Examine the page carefully before submitting it for approval.
There are a few possible causes:
If you are still having difficulties, contact WSDOT WebHelp.
I want to change the order of my left navigation links.
The dynamically created left navigation can be sorted if you select Sort Items in Channel from the Web Author Console.
How do I create a page and NOT have a link in the left navigation?
If you don't have a grouping of similar pages to go into a subchannel:
I used to have permissions to my page, but now I'm getting a password prompt.
Sometimes permissions are changed or reset in CMS. Contact Web Help and we will reset the permissions.
Why are other people getting a login screen when trying view my page?
In order for customers (anybody besides authors or editors) to view the page, broader permissions must be given called "unauthenticated subscribers" (externally) or "intranet" Guests (internally). Contact Web Help and we will add these permissions.
Why isn't my editor receiving an email when I submit my page?
It's possible that your editor is not added as an editor in the channel permissions for that page. Contact Web Help and we will add your editor to the permissions.